Return & Refund Policy

Return eligibility

Email service@braventiy.com within 30 days of delivery with your order number, the item and the reason for the request. For a change-of-mind return, keep the item unused and in its original condition, with available packaging and accessories. We assess damage, defects and incorrect items separately; these conditions do not limit statutory remedies.

How to request a return

• Contact us before sending anything so we can identify the order and provide return instructions.
• Include clear photos where an item arrived damaged, faulty or incorrect. Do not continue using an unsafe item.
• After receiving instructions, package the item securely and retain proof of posting and tracking.

Return address: Dongguan Jichao Technology Co., Ltd., Room 2129, Building 1, No. 5 Zhouxi Road, Nancheng Subdistrict, Dongguan City, Guangdong Province, China. This is a return address, not a public walk-in location. Unidentified parcels can delay processing.

Return postage

For personal-preference or change-of-mind returns, the buyer pays return shipping. If an item is damaged, defective or incorrectly supplied, contact us first; we will explain the appropriate remedy and how return costs will be handled. Do not purchase an unusually expensive shipping service without discussing it with us.

Refund timing & method

Within 10 business days after receiving the return, we inspect it and process an approved refund to the original payment method. Bank or payment-provider posting takes additional time. We will explain any rejected or partial return assessment. Original shipping charges are refunded where required by law or appropriate to a seller-error resolution; a change-of-mind refund generally covers the returned merchandise.

Exchanges & cancellations

Contact us if you need a different item. We will explain whether a direct exchange is available or a return and separate purchase is needed. Cancellation requests are reviewed promptly but may not be possible after preparation or dispatch.

Your statutory rights

Nothing in this policy removes any mandatory right to a remedy for goods that are defective, incorrectly described or otherwise protected by applicable consumer law.