Shipping Policy
BRAVENTIY / FIELD NOTES & SUPPORT
Clear planning, from our preparation stage to your doorstep.
Where we ship
We currently accept delivery orders to the United States only. Prices and shipping charges are shown in USD. Available delivery options are displayed at checkout for your address.
Shipping charges
| Service | Discounted merchandise subtotal | Shipping charge |
|---|---|---|
| Standard | Below $50.00 | $5.99 USD |
| Standard | $50.00 or more | Free |
| Expedited, where available | Any subtotal | $7.99 USD |
The free-shipping threshold uses the merchandise subtotal after discounts, excluding shipping and tax. The final applicable charge is shown before payment.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Add the two stages when planning a standard order: preparation takes 5-10 business days, followed by 10-15 business days of carrier transport after dispatch. The combined standard planning window is 15-25 business days. These are estimates, not guaranteed delivery dates. Business days exclude weekends and relevant public holidays. If we need missing order information, preparation may be delayed until it is supplied.
Expedited service
Expedited shipping does not remove the preparation stage. Availability depends on the delivery address and checkout options. No expedited arrival date is guaranteed unless we expressly confirm it for your order. Contact us before ordering if timing is essential.
Dispatch & tracking
When a tracking reference is available, we provide it with the dispatch update. Carrier scans can take time to appear. Tracking may pause between facilities; contact us if a shipment stops progressing beyond the planning window.
Address changes & cancellations
Check the recipient, street, unit number and postal code before payment. Email your order number and requested correction promptly. We will check whether a change or cancellation is still possible; it cannot be guaranteed after preparation or dispatch has progressed. We do not promise automatic address changes.
Delays, damage & missing deliveries
Weather, peak periods, customs checks and carrier interruptions can extend estimates. If an order is late, damaged, marked delivered but not received, or appears lost, email us with the order number, tracking reference and any relevant photographs. Check safe places and household receipt where appropriate. We will investigate with the carrier and explain the available replacement or refund resolution in the circumstances. Your mandatory consumer rights are unaffected.
Taxes & import charges
Applicable checkout taxes are shown before payment. Any import duties or other destination charges not collected at checkout may be payable under local rules. We do not describe an order as duty-paid unless this is expressly shown for that order.